Legal Documents

Eq99's Privacy Policy
Your Data Is Safe With Us

Eq99 takes the security of your personal information very seriously. This privacy policy clearly outlines what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026

Eq99's Core Privacy Principles

Data Encryption

All your personal and financial information is protected using SSL/TLS encryption. No third party can access your data under any circumstances.

No Sale of Personal Data

Eq99 never sells your personal information to third parties. We only use data that is necessary for operating the platform.

Minimal Data Collection

We only collect information that is genuinely necessary to provide our services. No excessive or irrelevant data is requested.

Your Control

You can view, correct, or request deletion of your information at any time. You have full control over your data.

Cookie Transparency

We are fully transparent about which cookies eq99 uses and why. You can update your cookie preferences at any time.

Defined Retention Periods

Your information is not held longer than necessary. Once legal obligations have been met, data is deleted within the defined timeframe.

01 Introduction & Scope

Eq99 (https://eq99.win) is a trusted online gaming platform in Bangladesh. Our privacy policy applies to anyone who visits the eq99 website, creates an account, or uses any of our services.

Eq99's privacy policy is more than a legal document to us — it is the foundation of the trust we place in each other. We believe you have full ownership of your personal data, and respecting that ownership is our responsibility.

This privacy policy details what information is collected, why it is collected, how it is used, who it is shared with, and how you can maintain control over your data. By using the eq99 platform, you are considered to have accepted this privacy policy.

Important
This privacy policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.
02 What Information Is Collected

Eq99 may collect the following types of information from you. Each piece of information is collected for a specific reason, and nothing beyond what is necessary is gathered.

Personally Identifiable Information:

Full Name & Date of Birth
Mobile Number
Email Address
Residential Address
National ID Number
Mobile Banking Number

Automatically Collected Information:

IP Address & Location
Device & Browser Information
Login Time & Session Data
Gaming Activity & History
Page Visits & Click Patterns
Transaction History
What We Don't Collect
eq99 never collects or stores your bank card PIN, full card number, mobile banking password, or any other sensitive financial credentials.
03 Purpose of Data Collection

Eq99 uses your information only for defined and legitimate purposes. We never use your data for any other purpose without your consent.

Account Creation & Verification
Information provided at registration is used to verify your identity and create a secure account. During the KYC process, National ID details are used solely for identity verification.
Transaction Processing
Your payment information is used to securely process deposits and withdrawals. Records of all transactions are retained for financial security purposes.
Customer Support
Your account and transaction details are used to resolve your issues quickly and effectively.
Fraud Prevention & Security
Login activity and usage history are analyzed to detect unusual behavior and keep your account secure.
Service Improvement
Gaming patterns and usage data are analyzed to improve your platform experience. All such analysis is carried out on a fully anonymized basis.
Legal Obligations
Certain data is retained to comply with applicable laws in Bangladesh and to meet regulatory requirements.
04 Data Sharing & Disclosure Policy

Eq99 never sells your personal information to third parties. However, limited data sharing may occur in specific circumstances:

  • Payment Provider: Only the information required to process transactions is shared with payment platforms such as Mobile Banking, Nagad, and Rocket.
  • Identity Verification Service: Identity information is shared with approved verification services as part of the KYC process.
  • Law Enforcement: Information may be disclosed to relevant authorities in response to a court order or legal obligation.
  • Technology Service Provider: Limited data is shared with trusted technology partners for server hosting and security services, all of whom are bound by strict confidentiality agreements.
Rest Assured
eq99 never sells or shares your information with advertising agencies, marketing companies, or data brokers.
05 Cookies & Tracking Technologies

The eq99 website uses cookies and similar technologies to improve your browsing experience and ensure the platform runs properly.

Cookie Types Purpose Mandatory
Essential Cookies Maintaining Login Sessions & Ensuring Security Yes
Functional Cookies Remembering Language & Preference Settings Optional
Analytics Cookies Understanding Usage Patterns & Service Improvement Optional
Performance Cookies Page Load Speed Monitoring Optional

Optional cookies can be disabled at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

06 Data Protection Measures

Eq99 protects your information through a multi-layered security framework that operates in line with international standards.

  • SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
  • Database Encryption: All sensitive data at rest is stored in encrypted form.
  • Two-Factor Authentication: Two-factor authentication is used to verify access to your account.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Restricted Access: Only authorized personnel may access specific data, and only to the extent required for their designated role.
  • Data Backup: All data is regularly backed up to secure storage to eliminate the risk of data loss.
Security Breach Response
In the event of a security breach, eq99 will notify affected users within the timeframe required by applicable law and take all necessary remedial action.
07 Your Rights

Under eq99's privacy policy, you have the following rights. To exercise any of these rights, please contact our support team.

Rights Description
Access You can request a copy of any information eq99 holds about you.
Correction You may request corrections to any inaccurate or incomplete information in your account.
Deletion You may request the deletion of your personal data under certain conditions.
Processing Restrictions You may request that the processing of your data be restricted in certain circumstances.
Portability You can receive your data in a structured, machine-readable format.
Objection You may object to the processing of your data for specific purposes.
Withdraw Consent You may withdraw your consent at any time; however, this will not affect any processing carried out prior to withdrawal.
08 Data Retention Period

Eq99 does not retain your information longer than necessary. Specific retention periods are defined for each category of data.

  • Account Information: Retained for the duration of the active account and for up to 5 years after closure.
  • Transaction Records: Retained for a minimum of 7 years in compliance with financial regulatory requirements.
  • KYC Documents: Retained for up to 5 years after account closure for legal compliance purposes.
  • Customer Support Records: Retained for up to 3 years from the date of last contact.
  • Session Logs & Cookies: Automatically deleted at the end of a session or after a maximum of 30 days.
Please Note
Retention periods may be extended where required by legal obligations or ongoing investigations.
09 Third-Party Services & Links

Eq99 uses trusted third-party services for payment processing, identity verification, and technical infrastructure. These service providers may have their own privacy policies.

Third-party service providers are granted access only to the data necessary to deliver their services, and they are bound by strict confidentiality agreements. eq99 ensures that all third-party partners maintain the same commitment to protecting your information.

Warning
eq99 is not responsible for the privacy practices of third-party websites or platforms. If you follow an external link, we recommend reviewing that site's own privacy policy.
10 Children's Privacy

Eq99 is an adults-only gaming platform. No one under the age of 18 is permitted to use this platform, and we do not knowingly collect any information from individuals under 18.

An age verification process is in place at registration. If we become aware that data has been collected from a minor, we will immediately close the account and delete all associated information.

11 Privacy Policy Updates

Eq99 may update this privacy policy from time to time. If significant changes are made, you will be notified via your registered email address or through a notice on the platform.

The date of each update will be noted at the top of this page. Continued use of eq99 following the publication of a revised policy constitutes your acceptance of the changes. We recommend checking this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. We provide support in Bengali, 24/7.

Contact Details
Email: [email protected] — We typically respond within 24 hours.

For data protection requests — such as accessing, correcting, or deleting your information — our support team will verify your identity and respond within a maximum of 30 business days.

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